如国务院最新的“中华人民共和国旅行建议”(Travel Advisory for the People’s Republic of China,
https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories/china-travel-advisory.html
)
所述,因为新冠病例激增和中华人民共和国(PRC)应对措施带来的相关限制的影响,国务院已允许非紧急美国政府雇员和其家庭成员自愿撤离。请放心,保障美国公民的安全是我们的首要任务,因此大使馆和总领事馆人员配置充足,会对在中国的美国公民信守承诺。
American Citizen Services – Frequently Asked Questions
Important update: For individuals departing Shanghai, China through May 11, 2022
at 23:59 ET, the Centers for Disease Control and Prevention (CDC) has announced
that U.S. Citizens; U.S. Nationals, Lawful Permanent Residents (LPR);
noncitizens in possession of a valid U.S. immigrant visa; and noncitizen
nonimmigrants who are traveling with a U.S. citizen or LPR and possess valid
travel documents allowing them to travel to the United States will not be
required to provide proof of a negative COVID-19 test result or documentation of
recovery prior to boarding a flight to the United States. More information is
available at:
Due to local health control measures, the American Citizen Services office in
the Westgate Mall in Shanghai closed from Wednesday, March 30. We expect to
remain closed until authorities allow us to reopen our facilities.
Protecting the safety and security of U.S. citizens is our top priority.
If you experience an emergency during our closure period, please call +86 10
8531-4000. We are coordinating with the Embassy in Beijing and other consulates
around the country to provide emergency assistance to U.S. citizens. Answers to
frequently asked questions are below.
We urge all American citizens to register in STEP at https://step.state.gov/ .
This is the easiest way to ensure you get the most up-to-date security
information. Encourage your neighbors and friends to do so immediately if they
haven’t done so already. The situation in Shanghai is fluid and rapidly
changing. We are monitoring conditions closely and will inform U.S. citizens of
any changes to our security information via STEP.
On April 11, 2022, the U.S. Department of State ordered the departure of
non-emergency U.S. government employees and all family members from the
Consulate General Shanghai consular district due to a surge in COVID-19 cases
and the impact of restrictions related to the People’s Republic of China’s
(PRC’s) response.
Q: How can I get food and water? I don’t think I have enough.
Our top priority is ensuring that U.S. citizens have access to these basic needs
through local services. We assess that food is available, though we understand
there are interruptions in supply of certain items, provision of food and water
varies from district to district, and delivery services are severely delayed or,
in some neighborhoods, curtailed completely.
If you have problems obtaining food, the first place to start is with your local
neighborhood committee for assistance. Many individual neighborhoods have set up
chat groups for bulk ordering and delivery.
If you cannot reach your local neighborhood committee for assistance and your
family has nothing to eat, contact the consulate so that we can help you access
the local services you need. Please email us at [email protected] or CALL US
at +86 10 8531-4000 for assistance, and provide your name, telephone number,
address, and contact details for your neighborhood committee.
Q: What happens if I have a medical emergency? How can I get access to emergency
medical care?
We are engaged on the issue of ensuring every U.S. citizen has access to
emergency medical treatment and necessary medications. Local government has
announced that hospital emergency rooms will be open during lockdowns for
life-threatening emergencies. In some cases U.S. citizens have reported
difficulties obtaining permission to leave their residence due to pandemic
control measures.
If you are not able to access emergency medical treatment or get necessary
medications, please email us at [email protected] or CALL US at +86 10
8531-4000 and provide your name, telephone number, address, and contact details
for your neighborhood committee.
Q: Is the U.S. Consulate evacuating American citizens? Am I able to fly out of
Shanghai?
As noted in the Department of State’s updated Travel Advisory for the People’s
Republic of China (PRC) (https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories/china-travel-advisory.html
) , the Department has allowed for the voluntary departure of non-emergency U.S.
government employees and their family members due to a surge in COVID cases and
the impact of restrictions related to the PRC’s response. Please be assured that
protecting the safety and security of U.S. citizens remains our top priority,
and we are sufficiently staffed throughout our Embassy and Consulates to
maintain this commitment to U.S. citizens in the PRC.
Commercial flights out of China remain available, but limited. As lockdowns are
extended, we are monitoring this issue closely and we are engaged on the issue
of airport access for travelers with confirmed air tickets. Please email us at
[email protected] or CALL US at +86 10 8531-4000 if you have booked
international travel and health control measures prevent you from accessing your
travel.
There are no plans for USG-sponsored charter flights. U.S. citizens who want to
depart should have a plan to do so that does not depend on USG assistance.
Q: Are parents and children being separated to go to quarantine facilities? What
if that happens to my family?
We are deeply concerned about this issue. It is one of the top issues that we
have engaged on and are continuing to engage on, along with the entire
diplomatic community.
If this happens to your family, call us at +86 10 8531-4000. We will make every
effort to assist in individual cases. The consulate has extremely limited
ability to intervene in local quarantine or pandemic-control measures.
Q: What are conditions like in centralized quarantine facilities?
U.S. citizens who test positive may be transferred to a government-designated
medical facility. Standards of care, accommodations, testing, and treatments may
differ considerably from standards in the United States. We are engaging on this
issue along with the entire diplomatic community. The consulate has extremely
limited ability to intervene in local quarantine or pandemic-control measures.
Q: Is the U.S. Consulate General working with the PRC government to solve these
problems?
The U.S. Consulate General cares about the issues that you do and we are
advocating on your behalf. We have engaged and are continuing to engage with
local government, both bilaterally and with our like-minded partners, on the
important issues surrounding pandemic control measures.
Q: Can the Consulate help with my pets if I have to leave?
We are concerned about the issue of humane treatment of pets. We cannot assist
individuals making travel arrangements for pets. We recommend you have backup
plans for the care of your pets if you are departing the country and are not
able to complete necessary steps to bring your pet with you.
Q: What happens to my passport that I applied for recently? Can I pick it up at
the consulate? Will it be delivered by EMS if I selected that option?
Your passport is safely stored in our office and is waiting there for you to
pick up as soon as we are able to reopen. Regarding EMS delivery – EMS has also
been under lockdown, not able to pick up passports from us for delivery. As soon
as restrictions are lifted, we expect service to resume.
Q: I have upcoming travel plans – can I apply for a new passport now?
We know many people had to cancel or miss scheduled appointments in the past
weeks due to the health control situation in the city. When we are able to
re-open, we will make appointments available for people to visit our office and
take care of these important services.
Before lockdown, it took 4-6 weeks processing time for passports. If there is
not sufficient time for you to obtain a full validity passport before your
scheduled travel, we will work with you to issue you a temporary emergency
passport so that you are able to travel.
Q: Who else can help me if I have problems during the lockdown?
Amid the difficult on-the-ground conditions, your local authorities and/or
employer should be able to best help you immediately. You can also try to reach
the local Foreign Affairs Office (waiban) at affiliated employers, universities,
and other organizations. If you are concerned about language issues, contacting
them via WeChat may be better than trying to call. Your local employer might
also be able to provide assistance resolving specific issues.
Additional resources and information sources:
Check with your hotels, airlines, or cruise lines, and local media and
authorities regarding any updated information about your travel plans and/or
restrictions.
Visit the Embassy COVID-19 webpage
(https://china.usembassy-china.org.cn/covid-19-information/) for information on
conditions in China.
For the latest requirements on entering China, please refer to the PRC Embassy’s
website .
Consult the CDC website (https://www.cdc.gov/coronavirus/2019-ncov/index.html )
for the most recent information on what you can do to reduce your risk of
contracting COVID-19.
Visit the State.Gov COVID-19 webpage
(https://travel.state.gov/content/travel/en/traveladvisories/ea/covid-19-information.html
) for the latest information by country.
If you find yourself in an emergency, please contact us at 010-8531-4000 or
[email protected].
Enroll in Smart Traveler Enrollment Program (STEP) to receive Alerts.
(https://step.state.gov/STEP/Pages/Common/Subscribe.aspx)
Follow us on Facebook (https://www.facebook.com/travelgov) and Twitter
(https://twitter.com/travelgov)
If you have a specific question about your personal situation, please email us
at [email protected]. If you have an emergency, please call us at +86 10
8531-4000.